Who is responsible for return postage

This is their policy. The question now remains that she has the items and also the refund - what to do if she chooses not to return? It is not feasible sending her a return label as she is abroad and it was two parcels of very high value. If I had reimbursed they would require the reimbursement back as they have been delivered. KilianCellarDoor , show me in your policy where it states buyer is responsible for return shipping. The law will over ride Etsy rules every time. I feel since you refunded the transaction in full the EU directive does not apply.

That ended the transaction. What does apply is the person now has your property through no fault of her own.

I think if you want it back you will need to pay. Do your research and suggest a method of return, you don't want to get accidentally charged an excessive fee. The return costs by buyer is only standard on Etsy if you have included that paragraph in your policies, and you have not. UK and all EU countries laws requires it to be displayed for it to be effective.

Instead you have chosen an illegal for a UK seller policy option: "I don't accept returns, exchanges or cancellations". The buyer paying for return costs only applies to the "right to cancel" under the Consumer Contracts law. Late delivery is a breach of contract by the seller and so the seller is responsible for any return costs.

If there is breach of contract 30 day from order delivery period exceeded then, as I understand it, the buyer only has to make goods available for collection by the seller, they are not actually required to return them, so be nice to your buyer and make it easy for them if you want their help returning the goods. You can buy postage in other countries online, or get a courier to pick it up.

Note that if it is being returned from a territory outside the EU you need to make sure you get the customs paperwork right for returned goods, or you will be charged VAT and possible customs duty. Sign In Help. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back as long as you made this clear in your listing. If you have to pay the return postage costs and use an eBay label the cost will be included on your next monthly seller invoice as a fee.

You have 8 calendar days to review the return reques t and take action. You can either: - accept the return and provide the buyer with a return label - refund the buyer and let them keep the item if it's not worth the time and money to process a return - offer a partial refund and the buyer keeps the item - send a message to the buyer to try and resolve the problem. If you accept the return the buyer has 14 working days from when they first opened the return to send it back.

Once you receive the item you have to inspect it and make sure it meets eBay's policy for the condition of returned products. You then have to refund the buyer within 6 working days. Time limits for eBay's Money Back Guarantee returns Item not received Buyers have 30 days after the last estimated delivery date to report an item as not received.

They should contact you so you can try to resolve the problem by sharing the tracking details, investigating where the parcel is, or offering them a refund. You have 8 days to respond to the buyer : If the buyer isn't satisfied with your response, they can escalate it to involve eBay.

If eBay becomes involved the review the case, and if they find in favour of the buyer then eBay will refund the full cost and postage costs via PayPal, which you have to pay eBay. Item not as described Buyers have 30 days after actual or latest estimated delivery date to request a return. You have 8 days to respond to the request : you can either offer a refund or a replacement. If you don't reply, or don't offer those options the buyer can ask eBay to step in.

The buyer must s end the item back within 14 days of starting a return. If you use an eBay return postage label, tracking details are automatically uploaded. If you're using your own return postage label, here's how to add the tracking information to your return:. Learn more about our signature confirmation requirements. When you're sending an item back to the seller, there are a few methods you can use to post it back.

If the seller is responsible for the return postage costs, they'll let you know how they want the item to be sent back to them. Generally, they'll ask you to send the item back using one of the following:.

The seller may also contact you to make other arrangements such as returning the item to their store or reimbursing you for return postage. Tip If the seller is responsible for return postage, it's important that they cover the costs.

If they don't provide a paid method of return postage, or if they don't offer to reimburse you for return postage, let us know by asking eBay to step in. If you're responsible for the return postage costs, you can choose how you'd like to send it back to the seller. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice.

If you choose to use your own carrier, we recommend using a tracked service. Tracking lets the seller know the item's on its way, and also means that eBay can see the progress of the return in case we there's an issue and we're asked to help out with the return.

When you're responsible for return postage costs and using an eBay postage label, we deduct the amount from your refund.